Refund policy

RETURN AND REFUND POLICY

Effective Date: August 16, 2026

7-DAY RETURN WINDOW

We have a 7-day return policy. You must contact us to request a return within 7 calendar days after the date your order is delivered.

The 7-day period includes weekends and public holidays and is not extended when the final day falls on a weekend or public holiday, except where applicable law requires otherwise.

To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn, unwashed, unaltered, with any original tags attached, and in its original packaging. You must also provide your receipt or other proof of purchase.

HOW TO REQUEST A RETURN

To request a return, email support@cabinform.top within the 7-day return window. Include your order number, the item you want to return, the reason for the return, and any photographs or other information reasonably requested by us.

If your return is accepted, we will provide return authorization and instructions explaining where and how to send the item. Do not send a return to the company address shown elsewhere on our website unless our return instructions specifically direct you to that address.

Items returned without prior authorization, sent to an unauthorized address, or shipped after the return deadline may not be accepted.

RETURN SHIPPING

For an approved return, you are responsible for arranging and paying for return shipping. We do not automatically provide a prepaid return shipping label.

We recommend using a trackable shipping service and retaining your shipping receipt. You are responsible for the returned item until it is delivered to the return address specified in our instructions.

If we confirm in writing that an item is defective, damaged on arrival, or incorrect, we may provide a prepaid return label, reimburse reasonable return shipping costs, or tell you that a return is not required. We will cover return shipping whenever applicable law requires us to do so.

We do not charge a restocking fee for an accepted return.

DAMAGES, DEFECTS, AND INCORRECT ITEMS

Please inspect your order promptly after delivery. Contact us at support@cabinform.top as soon as possible if an item is defective, damaged, or different from what you ordered. Include your order number, a description of the issue, and clear photographs showing the item, packaging, and shipping label where relevant.

After reviewing the information, we will determine an appropriate remedy. Depending on the circumstances and applicable law, we may provide a replacement, request a return, or issue a full or partial refund. Nothing in this policy limits a consumer right or remedy that cannot lawfully be excluded.

CANCELLATIONS

You may request cancellation of an unfulfilled item within 15 minutes after placing the order by emailing support@cabinform.top with the subject line "Cancellation Request" and your order number.

Cancellation requests are not guaranteed. Orders may enter processing immediately. If the item has already been fulfilled or shipped, it cannot be cancelled under this section and must be handled under the return rules above.

If we approve a cancellation after payment has been collected, the cancelled amount will be refunded to the original payment method.

EXCEPTIONS AND NON-RETURNABLE ITEMS

The following items are not eligible for a discretionary return:

- items that have been used, worn, washed, altered, damaged after delivery, or returned with missing parts;
- items without their original tags, accessories, documentation, or packaging;
- personalized, customized, or special-order products;
- gift cards; and
- items clearly identified as "FINAL SALE" before purchase.

A discounted price by itself does not make an item final sale unless the product is clearly identified as "FINAL SALE" before purchase.

Contact support@cabinform.top before purchasing if you have a question about whether an item is returnable. These exclusions do not apply where prohibited by law or where a non-waivable consumer right or remedy applies.

EXCHANGES

We do not process direct exchanges. The fastest way to obtain a different item is to request a return. After the return is accepted, place a separate order for the replacement item.

REFUNDS

We will notify you after we receive and inspect your return and will tell you whether the refund is approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank, credit card issuer, or payment provider may require additional time to process and post the refund.

Return shipping costs paid by you are not refundable unless we agreed otherwise in writing or applicable law requires reimbursement. Optional expedited shipping or other optional service charges are not refundable unless applicable law requires otherwise.

If more than 15 business days have passed since we notified you that your refund was approved and the refund has not appeared, contact support@cabinform.top.

MANDATORY CONSUMER RIGHTS

This policy does not exclude, restrict, or modify any consumer guarantee, cancellation right, return right, warranty, or remedy that cannot lawfully be excluded, restricted, or modified under the laws that apply to you.

CONTACT

For return, cancellation, exchange, or refund questions, contact:

Email: support@cabinform.top